Subscribers in Kano are annoyed with weak alerts, poor community efficiency, and frequent service interruptions from main telecom operators like MTN, Glo, Airtel, and 9mobile.
Talking to Kano Occasions, subscribers shared their experiences of disrupted companies, highlighting the affect on their private {and professional} lives.
Kabiru Bello Dambazau, a subscriber, defined how unreliable service induced him to overlook a flight to Abuja. “It’s been a continuing battle,” he mentioned. “This example is inflicting untold hardship.”
Sagiru Bello Yakasai, a businessman, expressed frustration over frequent connection failures and sluggish information speeds. “The community suppliers appear detached to the plight of their clients,” he said. “I’ve skilled fixed disruptions, and repair high quality continues to say no.”
Yakasai acknowledged the NCC’s previous efforts however urged stronger motion, stating, “The NCC should fulfill its accountability of defending subscribers.”
Salim Sani Shehu, a journalist, additionally referred to as for regulatory intervention to handle what he termed “telecom suppliers’ oppression.” “The methods on this nation haven’t been performing effectively recently,” he mentioned. “We’d like motion earlier than issues worsen.”
Hafsat Bello Dorayi, a tailor, emphasised the necessity for telecom firms to prioritize service enchancment over income. “Nigerians are offended with them,” she mentioned. “The service is poor and insufferable. They should enhance.”
In the meantime, MTN Nigeria CEO Karl Toriola referred to as on the federal authorities to approve a tariff hike, warning of dire penalties if not granted. This follows a decade-long push from telecom firms for tariff will increase on account of a harsh working atmosphere that has spiked their prices by 300 p.c. Report losses since 2023, following a major naira devaluation, have additional compounded their monetary struggles.
In response, Minister of Communications, Innovation, and Digital Financial system Bosun Tijani said that the anticipated hike might increase the ground prices of calls, SMS, and information by 30 to 60 p.c—lower than the 100% enhance requested by telecom companies.
In December, Tijani agreed that tariffs would enhance for business sustainability. Karl Toriola emphasised that whereas telcos have requested for a 100% enhance, the NCC might not approve that quantity because of the nation’s financial state of affairs. Nonetheless, he famous, “We’re hopeful and optimistic that the best choice will likely be taken for the business’s sustainability.”
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