The ReportGov.Ng, Nigeria’s Official Public Service Criticism web site, has listed the Nationwide Data Know-how Improvement Company (NITDA), the Bureau of Public Procurement (BPP), and the Federal Street Security Corps (FRSC) because the worst-performing authorities businesses by way of buyer complaints decision for November 2024.
That is revealed within the report detailing how authorities Ministries, Departments, and Businesses (MDAs) fared in responding to complaints within the interval.
In response to the report, NITDA obtained two complaints within the interval beneath evaluate and resolved none.
BPP obtained one criticism and couldn’t resolve it, whereas the FRSC obtained eight complaints and was unable to resolve any.
In the meantime, the Nigeria Port Authority (NPA), the Federal Airport Authority of Nigeria (FAAN), and the Nigeria Customs Service (NCS) emerged as the highest three businesses authorities businesses conscious of public complaints in November.
In response to the Reportgov knowledge, the FAAN obtained 4 complaints inside the interval beneath evaluate, and all of them have been resolved.
The NPA and the NCS, which obtained one criticism every have been in a position to resolve them inside the interval.
The Report.Gov platform was conceived by the Presidential Enabling Enterprise Surroundings Council (PEBEC)) established by the instant previous administration of President Muhammadu Buhari in July 2016 as a part of strikes to enhance the benefit of doing enterprise in Nigeria.
Most just lately, PEBEC’s 2023 EoDB report confirmed that on the country-wide stage, there was a marginal improve in Nigeria’s total EoDB satisfaction rating to five.69 on a 10-point scale from 5.45 recorded within the inaugural report. Whereas acknowledging this enchancment, PEBEC stated there’s much more to be executed to enhance the enterprise setting.
